Support & Updates
What's included in the purchase price and how to reach us.
Frequently asked questions
How much effort is the installation?
You upload the installer, enter your company details — and the system is ready to use. No IT team, no hours of configuration. Exactly as promised: "Ready in minutes".
Can I try the system first?
Yes — at /testen you can try Premium free for 14 days, no payment details required. The trial license is bound to one domain and automatically expires afterwards.
What happens when my update subscription expires?
Your license stays active and the system keeps running without restrictions. Without an active update subscription you simply stop receiving new versions. You can renew the subscription yourself in your account at any time.
Is my license locked to a specific domain?
No — your license is not technically locked to a domain. We only record which domain it last checked in from, purely for your own overview in your account. You can move to a different server or domain at any time without anything being blocked or needing to notify us.
Create a ticket
Support question or found a bug? Create a ticket here — you'll get a confirmation with a link where you can view the conversation and reply anytime, even without a customer account.
Question not covered here? Get in touch directly →
Updates
The purchase price includes 12 months of updates (bug fixes, minor improvements, security updates). Updates can be installed directly from within the software (Settings → License). After that, the update subscription can optionally be renewed for an annual fee — the version you already own keeps working without limits even without renewing.
Support channels
- Email support via our contact form
- Frequently asked questions in our FAQ section
Response time
We typically respond within 1–2 business days. For critical issues (e.g. payment failure, data loss) we aim to respond faster.